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Commonly Asked Questions:
- How do I receive services from the Step Up! ABI Recovery division of Brain Injury Services?
Contact us through the Contact Us tab on this website.
- Will I have to pay for your services?
Your private funding source will pay for services (e.g., your auto insurance, group plan, Workplace Safety and Insurance Board, etc.). We will contact them regarding your needs.
- Do I need a referral from my doctor?
No. We will send the application forms to you. We may need information from your doctor and we will ask your permission to review your records.
- What kind of services do you offer?
For adults 16 years and over, we offer a full package of integrated services ranging from complex, 24-hour, residential care to independent living with outreach support. The Step Up! ABI Recovery division also offers outreach services (non-residential) for adolescents 13 years of age and up.
- Will I have to change my family doctor or other professionals such as physiotherapist, speech therapist or occupational therapist once I start receiving services?
No. We encourage you to keep your doctor and therapists if they are providing you with the best care.
- What sets us apart from other ABI rehabilitation programs?
We are able to provide a complete and comprehensive package of services that enables clients to progress through various stages of recovery. We provide everything from complex, 24-hour residential care, to transitional semi-independent living, to independent living supported by community programs and group support systems. Decades of experience in the ABI field has earned us official designation from Accreditation Canada as having met rigorous national standards of excellence in both quality and service. In addition, clinical research studies have proven that our rehabilitation programs and techniques work – and as a result, improve the quality of life of those living with acquired brain injuries.
- As an agent for an ABI client, I already have a team of regulated health professionals working with the client and I don’t want to disrupt these dynamics.
We work with the existing team members to provide the most appropriate rehabilitation services. If required, we can co-ordinate additional assessments to complement the existing team.
- The individual has limited medical/rehabilitation funds remaining through his automobile insurer. If that individual was admitted to a residential service (through the Step Up! ABI Recovery division), will the client automatically flip to Ministry of Health and Long-Term Care funding when the funds expire?
No. Such flips are not automatic. We will, however, ensure the client’s name is placed on the appropriate waiting list for Ministry funding.
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